faq:
what brands you selling in your web site?
we selling bico australia jewelry, innersoul australia - guitar picks, Maori - Silver Jewelry,
You always offer free shipping?
95% of our items are selling with free shipping.
What type of metal your jewelry are?
We sell petwer, Brass, Copper, Silver, Stainless steal.
Do you sell leather necklaces?
yes we do we sell many Leather chokers type of Jewelry.
What is my log-in ID and password?
Your Log-In ID will be your E-Mail address and the password will be any password you created by yourself.
I forgot my password. What should I do?
1. Click on the "Sign in" link found in the upper right-hand corner of this page. 2. Go to the "Forgot Password?" and fill in your email address. 3. Click on "Submit" button.4. Your password on file will be email to you immediately.
Why I don’t receive e-mail confirmation?
Please check if your email system blocks unknown e-mail. If that so, the e-mail confirmation cannot be sent to your email system. In order to receive e-mails from us in the future please add our email address to your address book. From now one any time you place an order with us you will receive confirmation by e-mail.
How do I know the status of my order?
You can track your order from our site (Main Page) at any time. You should also receive emails with updates regarding your order status. If you do not see your tracking number usually it means that your order has not been shipped yet. For any questions or concerns regarding you order status please email us at support@innerjewelry.com
What do I do when I receive products that have problems?
You can either email us via our web site http://www.innerjewelry.com/contactus.php or directly thru our e-mail address suppot@innerjewelry.com please include your order number. If you need immediately contact please call us at our toll free telephone number: 1800-985-5830
How do I cancel my order?
If you wish to cancel your order before we shipped it , contact us at 1-305-3434213 ASAP, otherwise charges may be applied. Once your order has been shipped, we will not be able to cancel it. You may return the item (please read our return policy), but shipping fee and a 10% restocking fee will be applied.
How can I receive quantity discount? Can I combine colors to get quantity discount?
Only if you buy the same item number in the same color you will be able to receive quantity discount.
Why is my shopping cart empty?
If you disable the “cookie” (a piece of data stored on the user’s computer tied to information about the user) to your computer, that will be the reason that your shopping cart is empty
When will I receive my package(s)?
Is Inner Jewelry a secure website?
Yes, Inner jewelry is a secure website. Inner Jewelry collects your information needed to process your order. Upon request we will remove you from our database. We never release any of our customer’s information including credit card information outside our company. Our order form features Verisign SSL encryption security so you can feel confident that your credit card number is safe.
Can I pay with a cheque?
Sorry we accept only credit card. If you pay with paypal.com you can pay with check. However, it takes up to 14 days for PayPal to clear check payments. We however will ship your order as soon as we received confirmation from PayPal that they clear the check.
I am looking to buy a ring but I could not find it the web site, will you be selling rings soon?
Yes we will start selling rings made of stainless steel starting August 2009
Do you offer deals?
Yes please refer to our deal link and coupons link.
Do you ship all over the world?
Yes, we ship anywhere.
I did not receive my item after 1 month of ordering what should I do?
Please contact us immediately at 1-305-3434213
What type of jewelry are you selling?
We sells, mens necklaces, mens brecelets, Swarovski crystals, leather pendants, stainless steel pendants, min pendants, tribal style pendants, luck charms, kabbalah jewelry, evil eyes charms, kids and baby jewelry, pewter chains and necklances, silver pendants, maori design.
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